Frozen Smart TV

Joe.

Active Member
Feb 14, 2016
USA
Thread starter #1
TV's are essentially computer hardware these days. I am currently experiencing an issue with one of my Vizio smart TV's. Every time I press the menu button, the whole thing locks up and the TV is rendered useless. The remote is not responsive and even the power button (on the tv itself) the tv wont turn it off.

I've called Vizio and they created a "case number" for my problem and I am suppose to call them back so they can walk me through some troubleshooting steps.

The reason I created this thread is because I wanted to see if anyone else out there had a problem with their smart tv's freezing up out of the blue? How did you solve that problem?
 

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Admin #3
When you press the Menu button, are you talking about the one on the remote control or the one on the set?
When the set becomes unresponsive, I assume none of the buttons on the set work. Is this correct?
How do you recover? Do you pull the AC cord out of the wall or what?
 

Joe.

Active Member
Feb 14, 2016
USA
Thread starter #5
When you press the Menu button, are you talking about the one on the remote control or the one on the set?
When the set becomes unresponsive, I assume none of the buttons on the set work. Is this correct?
How do you recover? Do you pull the AC cord out of the wall or what?
Correct, I have to unplug it and plug it back in to get the TV responding again but it doesn't work for long.

I checked with my TV repair friend. He hasn't seen your issue. He does however, suspect it's a problem with the main board.
I hope not, VIZIO has a 1 year warranty and I bought this TV in September.
 
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