Windows 7 - lots of issues

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Thread starter Admin #1
Before I reformat and reload, I thought I'd ask for a second, or third, or forth, etc. opinion.

I'm working with a Windows 7 Pro, 64-bit HP laptop. 8 GB RAM.

User complained that MS Word (Home and Student 2007) no longer works. Gets corrupted error 1719

I've also found so far
PowerPoint and Excel don’t open
Can’t open Power Options Control Panel
Unable to remove user password.
Unable to get Computer Properties.
Unable to Personalize Display: Explorer.EXE Server execution failed.
Can't create recovery disk: HPRDC: Unable to Initialize IDiscMaster2 – Error 0x80080154​

System Restores didn't complete successfully. When I ran it under Windows, it returned an unspecified error. When I ran it using F8 while booting and choosing Repair, it returned 0x800700b7. But then after it booted, it said System Restore was successful. I should have checked System this morning before starting the chkdsk /r that I'm running right now.

So before I reload, any thoughts?
 

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Thread starter Admin #6
Not sure what you mean my that. Please explain. The account I'm running from is an administrator account.

Once sfc /scannow is complete, I'm going to try and unhide the Administrator account, log into it via Safe Mode and try to create a new user profile.
 

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Thread starter Admin #7
sfc /scannow found corrupt files but was unable to fix some of them.

Using the Administrator account, I'm seeing the same symptoms. It's ready for a wipe and load.
 

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Thread starter Admin #11
Wish I knew what happened to this machine. The guy is not a heavy user. He had less than a GB of data to backup. No strange software. MBAM found only one PUP. Note: The only protection he had was Windows Defender. However, I don't think it was malware that took it out. He thinks it happened after an update. We've seen that before, but I haven't heard any reports of updates taking out a machine lately.

It just got corrupted somehow.
 

Tony D

Super-Moderator
Jan 18, 2016
SE Pennsylvania, USA
Thread starter Admin #13
Nope, none of those. It was very clean.

btw: I did a manual Windows update last night. I let it continue checking for updates over night. When I got back to it this morning, it had gone to sleep. Woke it up and saw that it was still checking for updates. Any idea when it'll start updating? I hardly every run into this because I hardly every have to reload Windows.
 
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